"96" questions available for ServiceNow.

Q. What do you mean by data lookup and record matching

Datalookup and record matching feature helps to set a field value based on some condition instead of writing scripts. For example:on Incident forms, the priority lookup rules sample data automatically sets the incident Priority based on the incident Impact and Urgency values. Data lookup rules allow to specify the conditions and fields where they want data lookups to occur.

Q. What is an update set?

Update set is a group of customization.It captures the customization or configuration changes made by a user and then these update sets can be moved from one instance to another. For example if we made some configuration changes in our development environment and want same changes in our test environment then we can capture all the changes in an update set and can move this update set to the test environment instead of doing changes manually in test environment.

Q. What is a sys_id?

A unique 32-character GUID that identify each record created in each table in servicenow

Q. What is LDAP Integration and its use?

LDAP is Lightweight Directory Access Protocol.It is used for user data population and User authentication. Servicenow integrates with LDAP directory to streamline the user log in process and to automate the creation of user and assigning them roles

Q. What is data dictionary?

Data dictionary defines every table and field in the system. It contains information about a field's data type,default value, dependency, and other attributes

Q. What happens when a user make some changes the homepage

When a user make some changes on the homepage then that pages is saved as his personalized homepage instead of updation on the actual homepage.For example home page name is Incident overview.When a user make some changes on it then this page is saved as My incident overview and is only visible to that user.

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