ServiceNow

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IT Asset Management in ServiceNow

IT Asset Management (ITAM) integrates the physical, technological, contractual, and financial aspects of information technology assets. ITAM business practices have a common set of goals:

  • Control inventory that is purchased and used.
  • Reduce the cost of purchasing and managing assets.
  • Select the proper tools for managing assets.
  • Manage the asset life cycle from planning to disposal.
  • Achieve compliance with relevant standards and regulations.
  • Improve IT service to end users.
  • Create standards and processes for managing assets.
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REST API to read, update, create, and delete records in ServiceNow

REST-Representational State Transfer, is a simple stateless architectural style of world wide web (www) that leads to high performance and more maintainable architecture because of its coordianted sets of constraints to the design of components in a distributed hypermedia system . When a web service uses this architecture it is called as REST api.  A simple video Guide of using REST api to read,update,create and delete (CRUD) operation with JSON data in ServiceNow.

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Catalog item visibility in ServiceNow

Do you want to show the list of the catalog item based on the logged in user’s role, locations, company, department, and group.
And you are looking for some solutions or your mind is getting puzzled and you are thinking to write some logic or scripts or if you are planning to put some ACL's then please stop thinking that. You are going into wrong direction.

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