"96" questions available for ServiceNow.

Q. What do you mean by term "Application" in servicenow?

Application is a group of modules which provides its related information.For example change application provides the information related to change process. It consist of modules like create change ticket,view change tickets etc.

Q. What is CMDB Baseline

CMDB baselines helps to understand and control the changes that have been made to a configuration item(CI) after its Baseline has been created. Baseline is the snapshot of a CI

Q. How to enable or disable an application ?

Navigate to "Application Menus" module under system definition application.Open the respective application that require to be enable or disable.Set active as true to enable it or set active to false to disable it

Q. What is a view ?

View defines the arrangement of fields on a form or a list. For one single form we can define multiple views according to the user preferences or requirement.

Q. What is ACL?

An ACL is access control list that defines what data a user can access and how they can access it in service now.

Q. What do you mean by impersonating a user? How it is useful?

Impersonating a user means that you can log in to the system as that user and can have feel how the service-now UI is set for that user.This is very useful while testing.For example if you are required to test that a user can access change form or not.You can impersonate that user and can test instead of logging out from your session and logging again with that user credentials.

Q. What is a record producer

A record producer is a type of a catalog item that allows users to create task-based records from the service catalog.For example you can create a change record or problem record using record producer. Record producers provides an alternative way to create records through service catalog

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